Shipping Policy

1. Geographic Coverage & Domestic Destinations (United States Only)

Vale & Vessel Wellness fulfills orders exclusively to delivery destinations within the United States. We proudly ship to:

• All 50 US States, including Alaska and Hawaii.
• US Postal Service P.O. Boxes (delivered via USPS Ground Advantage or Priority Mail).
• Domestic APO, FPO, and DPO military addresses (delivered via USPS).

2. Carrier-Calculated Shipping Rates at Checkout

In strict alignment with our Google Merchant Center configuration (Cost: Carrier), shipping charges are calculated live at checkout based on exact carrier rates.

When you proceed to checkout, our platform connects directly to our carrier partners (USPS and UPS) to calculate the precise shipping rate based on:

• Package Weight & Dimensions: Determined by the weight and cubic size of the small-batch skincare and bath vessels in your order.
• Destination Postal Code: Calculated based on the recipient address entered during checkout.
• Selected Service Level: Standard Carrier Delivery (USPS Ground Advantage / Priority Mail or UPS Ground).

The complete, itemized shipping fee is transparently displayed on your checkout summary before you confirm your order or submit payment. Vale & Vessel Wellness does not charge hidden handling surcharges.

3. Delivery Schedule: 8 to 15 Business Days Total Window

Our standard delivery window across the United States is 8 to 15 business days. This timeframe comprises two stages:

Daily Order Cutoff Time: Our fulfillment cutoff time is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed before 5:00 PM EST begin handling on the same business day. Orders placed after 5:00 PM EST, on weekends (Saturday or Sunday), or on US federal holidays begin handling on the next business day.

4. Order Tracking & Carrier Handoff

As soon as your shipping label is printed and scanned by the carrier:

• An automated Shipment Confirmation Email will be sent to the email address provided during checkout.
• This notification includes your official carrier tracking number (USPS or UPS) and a direct link to track your parcel's movement in real time.
• Please allow 24 to 48 hours after receipt of the tracking email for carrier scan data to populate online.

5. Packaging Standards & Factory-Sealed Maker Cartons

Every full-size cosmetic vessel, apothecary jar, and massage wand curated by Vale & Vessel Wellness arrives in its original, unopened, factory-sealed maker carton straight from independent studios (Shikohin, Manifest Wellness, Inoki Bathhouse, Kansa Organics, Darlin' Skincare, Cedar and Myrrh, TallowKind., Evergreen Herbals). Nothing is ever decanted or repackaged.

Cartons are secured within heavy-duty, recyclable corrugated shipping boxes lined with biodegradable protective cushioning to insulate delicate glass vessels, pumps, and bronze wands against transit vibration and temperature variations.

6. Damaged, Defective, or Lost Shipments

We stand behind every carton we dispatch:

• Transit Damage: If any outer box or internal vessel arrives broken, leaking, or damaged, contact us at [email protected] within 7 calendar days of delivery. Please include your order number and photos of the damaged shipping box and contents.
• Lost in Transit: If your tracking shows no movement for more than 7 consecutive business days or indicates delivery but the package cannot be located, notify our customer care team. We will open an investigation with the carrier and provide an immediate free replacement or a 100% full refund.

7. Address Accuracy & Redirection

Please confirm that your shipping address is accurate before completing checkout. If you need to make an address modification, email [email protected] immediately. Address modifications can be processed freely while your order is within the 3–5 business day handling window prior to carrier label creation.

8. Returns & Cancellation Policy Cross-Reference

For orders placed under our $0 group reservation pre-order model, you may cancel your spot at $0 cost anytime before batch funding is finalized. Shipped goods are governed by our official Return, Refund & Cancellation Policy, which honors full refunds for defective or damaged items within 30 days of delivery with $0 return shipping fees.